Hosted VoIP & Telephony
The PSTN switch-off is real. We help SMBs move to modern hosted telephony — Teams Phone, cloud PBX or contact centre — without disrupting how customers reach you.
Common situations
we are called in for.
- Your phone system is on or near end of life.
- You need to move off ISDN before the PSTN switch-off.
- You want Teams to be your phone system.
- A contact-centre operation needs proper call routing and reporting.
Three phases.
No surprises.
Audit
Current telephony estate, call patterns, numbers, contracts and what your team actually needs from a phone system.
Design
Hosted PBX, Teams Phone or contact-centre design — including numbering, routing, recording and reporting.
Cut over
Number porting, handset rollout, training and a hypercare period. We do not leave until calls are actually working.
Tangible
deliverables.
Every engagement ships documents, decisions and outcomes — not just hours. The exact list is agreed up front.
- 01Telephony audit and call analysis
- 02Provider and platform selection
- 03Number porting and routing design
- 04Handset / softphone rollout & training
- 05Reporting, recording and compliance setup
You probably
wanted to ask.
Should we use Teams Phone or a separate hosted PBX?+
It depends on call volumes, contact-centre needs and licensing. We model both before recommending.
Will my existing numbers move with us?+
Yes. UK number porting is routine; we manage the process and the inevitable carrier-side friction.
Other services
View all →IT Project Management
Independent PMs who scope, plan and deliver complex IT change — on time, on budget, and aligned to the business case.
IT Procurement & Vendor Selection
Vendor-neutral sourcing of hardware, software and services. We negotiate, benchmark and protect your margin.
Cloud Strategy & Adoption
Azure, AWS, Google Cloud and private. Right-sized architectures, FinOps discipline and a clear path to value.
Microsoft 365 & Office 365
Tenant design, licensing optimisation, Teams, SharePoint and security baselines that your people will actually use.
Thinking about hosted voip & telephony?
Tell us where you are and what you are trying to do. We will tell you whether we can help — and what a sensible next step looks like.